RemSupp For Freshservice

Overview

Freshservice is a cloud-based service desk and IT service management (ITSM) software that is designed to help businesses manage their IT services and support their customers. It offers a range of features including ticket management, asset management, incident management, problem management, change management, and knowledge management. Freshservice is easy to use and is suitable for businesses of all sizes, from small startups to large enterprises. It also offers a range of integrations with other tools, such as Slack and Jira, to streamline workflows and increase efficiency. Overall, Freshservice helps businesses to provide better service and support to their customers, while also improving their internal IT operations.

RemSupp out-of-the-box integrations extend freshworks customer engagement products, enabling support agents to provide "hands-on" customer support with remote control to resolve technical issues quickly — regardless of platform, operating system, or device.

Benefits

• Reduce time-to-resolution
• Increase your productivity with quick errors and bug fixing
• No more communication problems as you can easily access your customer's computer and take control over their mouse and keyboard